What if there was a problem with my order?
If there is anything wrong with your order contact our customer service department and we will work through the problem to make it right.
- The package never arrived?
- Drum heads were crushed?
- Was the wrong part was in the box?
We got you covered. We'll work to get the order fixed for you as soon as possible.
We pride ourselves on being a small shop with dedicated percussionists that will work hard to get you the equipment you need when you need it - and if things don't go as planned we'll work even harder to make it right.
Our "Return It Anytime" policy.
Unfortunately, with the pending closing of the shop in late October the Return It Anytime policy has been suspended.
All orders placed on or after September 1, 2023 will be sold as is and final.
Returns or refunds will not be accepted for any on any product sold, with the only exceptions being for lost or damaged shipments and/or products that have been shipped incorrectly.
All orders placed prior to September 1, 2023 will be eligible for return and/or refund through September 30, 2023.
After that date no returns will be accepted.