So you placed an order and it wasn't quite right - We understand. No, we don't have a blanket "30 Day Satisfaction Return" guarantee or anything like it, but we will honor almost any reasonable return request. We know every order and situation are different, so just contact us first and we'll try to work something out for you - no time-line or fine-print to get worried about.
All returned items must first have prior authorization via telephone or email. A return authorization form can be downloaded here:
Please fill out as much information on the form as possible so we can expedite your return and/or credit. Credits/refunds will be approved after inspection of the returned item(s). Please allow up to one complete billing cycle (up to 30 days) for credits/refunds to be processed back to your card or PayPal account; Store credit to put towards an exchange is available immediately after inspection of the return.
For full credit, returned items must be in new condition with all original packaging and paperwork intact. Items in poor condition may be refused for return. Returned items may also be subject to 20% restocking charge depending on the items condition and/or reason for return. All shipment fees and freight costs are non-refundable, even if free freight was offered on the initial sale. Credit will be issued minus these freight costs - the freight companies do not refund us freight costs that we have paid to send the items to you, nor the cost for you to send the items back to us; something to keep in mind before returning product to us.
Shipment damage claims and product warranty claims may be handled by the respective freight carrier and/or manufacturer directly.
Sometimes we move a little too fast for our own good and we throw the wrong item in the box; we are human you know, but we still hate it when we mess up. If an item needs to be returned, replaced or credited due to an error on our end, we'll pick up the tab on all freight charges to get you a replacement and/or pick up the incorrect item(s) as fast as we can. Please contact us first before sending anything back on your own so we can correct the error the best way possible.
It happens sometimes; shipments get delayed, items get returned or something otherwise gets fouled up and your order needs canceled, credited or sent back. Due to the nature of the way banks process transactions, please allow up to one complete billing cycle (up to 30 days) for credits/refunds to be processed back to your card or PayPal account. Most credits/refunds will process in a week or less, but on occasion we have had them take up to a month - the more banks/processors/accounts (i.e. middle-men) there are between our bank and yours, the longer this process takes and unfortunately there is nothing we can do to speed up the process.